Refund policy

Non-Returnable Items

As a food product, all our items are non-returnable and non-exchangeable once delivered, in line with food safety and hygiene standards.

Damaged or Defective Products

If you receive a damaged product, we will only process a refund if you provide an unedited video recording that clearly shows the package from before it is opened (sealed, unopened condition) through to the moment it is opened, and the damage is revealed. Photos alone will not be accepted as proof.

To report a damaged item, contact us within 24 hours of delivery at:

Once your claim is verified, your refund will be processed within 7 business days to your original payment method.